PRIVACY POLICY
SIA "Goodman Group" Privacy Policy
1. GENERAL TERMS
1.1. SIA “Goodman Group” (hereinafter – the company, we, goodstore.lv) is committed to protecting and respecting your privacy. We do everything possible to ensure that our processing of personal data complies with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation).
1.2. The controller of your personal data is SIA “Goodman Group”, Reg. No. 41503064521, address: Muzeja iela 11, Daugavpils, LV-5401, e-mail: info@goodstore.lv .
1.3. Please read this Privacy Policy carefully to understand for what purpose we collect and use your data and how we will use it.
1.4. Personal data – your first name, surname, payer address, delivery address, residential address and contact information (your e-mail address, telephone number), date of birth, payment information.
2. HOW WE USE YOUR PERSONAL DATA
2.1 Contacting you at the time of placing an order by the telephone number you provide when you order a product and enter your details but do not make payment. This is to enable us to use the telephone number you have provided to contact you to help complete the payment process you have started and to advise you of any queries you may have. In this way, we strive to provide a quality service in accordance with your legitimate interests, in line with your wishes, enabling you to purchase the goods you require. You may at any time object to such use of your data by contacting us by e-mail: veikals@goodstore.lv or during a conversation with one of our employees.
2.2 Delivering the goods you have purchased to the billing and/or delivery address you have provided, preparing the order for collection at the point of issue and issuing an invoice. This is necessary to enable us to fulfil our contractual obligations to you. We will not be able to dispatch to you or enable you to collect the goods ordered unless you provide your name, address and contact details.
2.3 By sending you information about our new products and services by email, SMS or ordinary post, by calling the telephone number you provide and by sending service quality surveys to the email, SMS or application you provide. The purpose of these activities is to keep you up to date and to improve the quality of our services. We only provide this information with your consent. You may withdraw your consent to such use of your data at any time by contacting info@goodstore.lv or by using the withdrawal link available in the notification sent to you by SMS or during a conversation with a member of our staff.
2.4 By sending SMS, emails or in-app notifications related to our services, such as order updates and surveys to assess the quality of our services. This is necessary to enable us to fulfil our contractual obligations to you (to know that the goods ordered will be delivered).
2.5 When organising tenders. This is necessary to fulfil our contractual obligations to you; if we cannot use your data, you will not be able to enter and win the competition. In the event of winning a prize, we process personal data in order to comply with the law applicable to us.
2.6 To identify you when you place an order by telephone. This is to enable us to process your order placed by telephone.
2.7 For fraud prevention and detection. This is necessary to prevent and detect fraud, to protect you and info@goodstore.lv
2.8 We need your date of birth to find out your real age. This is to ensure that only people over the age of 14 use the services provided on our website.
2.9 Payment details when accepting and refunding money. This is necessary to enable us to fulfil our contractual obligations to you. It is necessary to prevent and detect fraud, to protect you and info@goodstore.lv
2.10 We keep a record of your communications with us. When providing services and assistance, to ensure a uniform and good quality service and to protect our interests. This is necessary to enable us to fulfil our contractual obligations to you and to provide evidence in the event of a dispute about the quality of our services and/or our performance of our contractual obligations to you. Also to provide you with the highest level of service.
2.11 Purchase and activity history when selling goods to you. This is necessary to enable us to fulfil our contractual obligations to you (we only use your purchase history for this purpose). We use your purchase and activity history when providing services and assistance and when dealing with refunds. This is necessary to enable us to fulfil our contractual obligations to you (we only use your purchase history for this purpose).
2.12 We use your personal data for the purposes set out in this Privacy Policy and where we need to enforce or defend legal claims. For this reason, we process your personal data on the basis of legitimate interests in order to protect and safeguard our rights, your rights and the rights of others.
2.13 We may also process your personal data where it is necessary to comply with our obligations or to protect your vital interests or the vital interests of another natural person.
3. WHAT PERSONAL DATA WE PASS ON TO THIRD PARTIES
3.1 We want to gain and maintain your trust, so we will only disclose your personal data in relevant circumstances.
3.2 We may transfer your personal data to the categories of recipients set out below:
3.2.1 We may transfer your personal data to our insurers and professional advisers in connection with risk management, professional advice or for the purpose of bringing, pursuing and defending legal claims;
3.2.2 Financial transactions related to the purchase of goods on the Website may be processed by our payment service providers. We disclose your financial transaction data to our payment service providers to the extent necessary for the purpose of payment transactions, refunds and complaints handling. The payment processing is provided by the payment platform makecommerce.lv, therefore our company transfers the personal data necessary for the payment processing to the owner of the platform Maksekeskus AS.
3.3 We will only engage service providers who have implemented/undertake to implement appropriate technical and organisational measures that will ensure an adequate level of security of data processing that is appropriate to the risk of infringement of the rights and freedoms of natural persons whose data will be processed under the data processing agreement, and such data processing will comply with the requirements of the General Data Protection Regulation.
3.4 We may transfer your personal data not only in the circumstances set out above, but also in order to comply with our legal obligations and where necessary to protect your interests or the interests of others. For direct marketing purposes, we may transfer personal data with your consent to our partners who provide marketing services to us.
3.5 The recipients of the data referred to in this section may also be located outside the Republic of Latvia, the European Union or the European Economic Area. We will only transfer your personal data to third parties who comply with the requirements set out in the General Data Protection Regulation.
4. HOW LONG WE KEEP YOUR PERSONAL DATA
4.1 In all cases, we will keep your personal data for no longer than is necessary to achieve specific purposes.
5. MARKETING COMMUNICATIONS
5.1. With your consent, we will send you marketing communications by e-mail, by SMS or by calling the telephone number you have provided, so that you learn about our news and can get to know and find our products, including surveys to assess the quality of our services.
5.2. You can opt out of direct marketing communications sent by goodstore.lv at any time. You can do this:
5.2.1. by contacting us by e-mail: info@goodstore.lv or by using the unsubscribe link in a message sent to you by e-mail, or during a conversation with our employee;
5.2.2. by contacting our office.
5.3. If you opt out of direct marketing communications, we will update your personal data processing settings so that you no longer receive direct marketing communications.
5.4. If you opt out of direct marketing communications, we will continue to provide you with information about the services you have ordered (for example, updates on your order).
6. YOUR RIGHTS
6.1. This section of the Privacy Policy covers your rights under data protection legislation. Some rights cover many aspects, so we only cover the main ones in this Privacy Policy. We recommend that you consult the relevant legislation and supervisory authorities' guidelines to know all the details of these rights.
6.2. You have the following rights related to the protection of personal data:
6.2.1. the right to receive information about the processing of personal data;
6.2.2. the right to access your personal data that we store;
6.2.3. the right to request the correction of your personal data that we store (you can correct most of it by logging in to your account);
6.2.4. the right to ask us to erase your personal data (“the right to be forgotten”);
6.2.5. the right to restrict the processing of your personal data;
6.2.6. the right to object to the processing of your personal data;
6.2.7. the right to object to the processing of your personal data for direct marketing purposes;
6.2.8. the right to data portability;
6.2.9. the right to withdraw your consent to the processing of your personal data;
6.2.10. the right to lodge a complaint with a supervisory authority;
6.3. If you wish to exercise your rights, or if you have questions about the processing of personal data or the exercise of your rights, please contact us by e-mail: info@goodstore.lv
6.4. The right to receive information about the processing of personal data. We provide information about the processing of your personal data at the time the data is collected. You can always find it in this Privacy Policy or receive it by contacting us by e-mail info@goodstore.lv
6.5. The right to access the personal data we process. You have the right to obtain confirmation from us as to whether we process your personal data. Where we process your personal data, you have the right to access the personal data being processed and information about its processing, such as the purpose of the processing, the categories of personal data and the recipients of the personal data. We will provide you with a copy of your personal data. You have the right to receive your personal data in a structured, commonly used and machine-readable format. However, you cannot exercise this right where it may adversely affect the rights and freedoms of others.
6.6. We have the right to refuse to provide the data we process about you where legislation specifies circumstances in which personal data is not provided.
6.7. The right to request the correction of your personal data that we store. You have the right to correct any inaccurate personal data and, taking into account the purposes of the processing, to complete any incomplete personal data.
6.8. The right to erasure of your personal data. This right may be exercised if: (i) the personal data is no longer necessary for the purposes for which it was collected or otherwise processed; (ii) you withdraw your consent and there is no other legal ground for the processing; (iii) you object to the processing of personal data for the legitimate interests of us or a third party; (iv) the personal data is processed for direct marketing purposes; (v) the personal data has been processed unlawfully; (vi) the personal data must be erased in accordance with the legislation applicable to us. Please note that in some cases you will not be able to exercise this right due to applicable exceptions. These exceptions include cases where the personal data being processed is necessary: (i) to exercise the right of freedom of expression and information; (ii) to comply with our legal obligations; or (iii) to establish, exercise or defend legal claims.
6.9. The right to restrict the processing of your data. This right may be exercised in the following cases: (i) you contest the accuracy of the personal data; (ii) the personal data is processed unlawfully, but you do not want it to be erased; (iii) the personal data is no longer needed for our processing purposes, but you request it in connection with the establishment, exercise or defence of legal claims; or (iv) you object to the processing based on the legitimate interests of us or a third party, pending verification of the grounds for your objection. When the processing of personal data is restricted, we may continue to store your personal data, but we will not process it further except: (i) with your consent; (ii) in connection with the establishment, exercise or defence of legal claims; (iii) to protect the rights of other natural or legal persons; or (iv) for reasons of important public interest.
6.10. The right to object to the processing of your personal data. You may exercise this right for any purpose on grounds relating to your particular situation, but only to the extent that we use the data in connection with our legitimate interests or those of a third party. If you object, we will no longer process the personal data unless we can demonstrate compelling legitimate grounds for the processing that override your interests, rights and freedoms, or the processing is needed to establish, exercise or defend claims and/or legal claims.
6.11. The right to object to the processing of your personal data for direct marketing purposes (including profiling for direct marketing purposes). If you object, we will no longer process your personal data for these purposes.
6.12. The right to data portability. You can exercise this right where we process your personal data by automated means (computers, etc.) and the legal basis for the processing of personal data is:
6.12.1. your consent, or the performance of a contract, or steps taken at your request before entering into a contract.
6.13. The right to withdraw consent to the processing of your personal data. Where the legal basis for the processing of your personal data is consent, you have the right to withdraw your consent at any time. Withdrawal of consent will not affect the lawfulness of the processing carried out before the withdrawal.
6.14. The right to lodge a complaint with a supervisory authority. If you believe that we violate the legislation governing the protection of personal data when processing your personal data, you have the right to lodge a complaint with the State Data Protection Inspectorate, located at Blaumaņa iela 11/13-15, Riga, LV-0312, https://www.dvi.gov.lv/lv/. In all cases, please contact us before lodging a complaint so that we can find a suitable solution together.
7. HOW WE USE COOKIES
7.1. Like many other websites, we use cookies on our website. These are small data files that are recorded on your computer that help us to deliver content more quickly and reliably. When you visit or use our websites, or use our services, applications, tools or notification channels, we or our authorised service providers may use cookies to help us serve you better, faster and more reliably, and we may do so for advertising purposes.
7.2. Cookies usually do not store any information that could directly identify the user, but the personal information we process may be linked to your use of a computer or other devices, including browsing websites and other information obtained and stored with the help of cookies.
7.3. Three ways to manage your cookies:
7.3.1. external sources;
7.3.2. browser settings;
7.3.3. our website's cookies.
7.4. Trešo pušu interneta vietnes
7.4.1. We may cooperate with third parties (usually called service providers) who, with our permission, may place third-party cookies on websites or in the places, applications and tools where we provide our services. These service providers help us serve you better, faster and more reliably.
7.4.2. Please note that third-party cookies are subject to the third parties' privacy policies, so we accept no responsibility for the privacy terms of third-party cookies.
8. PROCESSING OF CHILDREN'S PERSONAL DATA
8.1. The services provided on our website are intended only for persons over the age of 14. Certain loyalty programmes or competition conditions may have a different, higher, minimum age limit for participants. Only persons over the age of 18 may consent to direct marketing messages.
8.2. If we have reasonable doubts that we are processing the data of persons younger than specified in this section, we will delete such personal data from our databases.
9. CHANGES TO THE PRIVACY POLICY
9.1 We may change this Privacy Policy from time to time to reflect how we process your personal data.
9.2 If we make significant changes, we will notify you on the website or by other appropriate means of communication, such as email, so that you can review the changes before continuing to use our website.
10. HOW TO CONTACT US
10.1. We always want to hear our customers' feedback and are ready to answer any questions that may arise.
10.2. Do not hesitate to contact us if:
10.2.1. you have any questions or feedback regarding this Privacy Policy;
10.2.2. you want us to stop using your personal data;
10.2.3. you want to exercise your rights set out in the Privacy Policy or lodge a complaint;
10.3. You can contact us by e-mail: info@goodstore.lv
11. AI ASSISTANT
11.1. The website has an artificial intelligence chat assistant. Your messages and the address of the page you are writing from are sent to the AI service provider Anthropic, PBC (USA) to prepare a reply. We keep the conversation log without e-mail addresses and phone numbers for 90 days to improve the assistant. If you ask for help from a staff member and leave an e-mail address or phone number, we use them together with your question only to reply and delete them no later than 90 days after the reply. The assistant shows the status of an order only if you provide the order number and the e-mail address used for the order.