Customer technical support is assistance to individuals who are having technical problems with a manufacturer's electronic products or software. Support can be provided via email or phone call. Helping such individuals involves telling them what the problem might be, trying to suggest a solution to the problem, or providing instructions or software that may help resolve the problem.
Service provided by technical support for the client, remotely connecting to the client's computer or device and performing the correct configuration of the devices, ensuring proper operation, performs the client configuration, and it is fixed to perform the services. GetforT brands. Under these manufacturer conditions, technical support does not charge a fee for remote configuration.
Remote configuration service for a surveillance cluster of up to 16 cameras
2. Add to cart the monitoring kit remote configuration service for up to 16 cameras.
After paying for the service, go back to the remote configuration service description, click and enter the link to the online calendar and indicate the purchase document number and arrange the configuration day and time. You can choose the next service date on the next business day from the moment you pay for the order.
Prepare to perform the remote configuration service. On the scheduled service date, you must be at the location where the monitoring kit system is installed, have access to a wired and wireless WiFi internet network, and know the password for this network, which will be provided to the technician during configuration.
Then, download and run the required software on your computer according to the instructions in the Remote Configuration Service description below. Also, prepare the ID and password from the application, which you will need to provide to the technician to perform the service.
After completing these steps, we will perform the remote configuration service for you at the time specified in the online calendar by contacting you at the phone number you specified in the online calendar.
We guarantee that the configuration is done accordingly, beyond our control.
Our priority is your satisfaction with the services we have provided to you, their proper quality and a fair approach to the feasibility of their performance.
Who have we created this type of service for?
For all people who have a CCTV camera surveillance system.
The configuration includes all of the following features, if your surveillance system has them:>> recording.b> )
Thanks to the selected remote configuration service, you will quickly get systems and
features when choosing such a service?
Increased monitoring system efficiency: The introduction of advanced analytical functions and artificial intelligence allows for the automation of event detection and analysis, which significantly increases the efficiency of the entire monitoring system.
Enhanced security: Features such as facial recognition or behavioral analysis allow you to quickly identify potential threats and unwanted behavior, and those recordings that actually require intervention or additional analysis.
Reducing the number of false alarms: Thanks to precise configuration and optimization of settings, the system is better able to distinguish false alarms from real threats.
You save your time and fully utilize your surveillance system to ensure the highest quality of security.
In order to perform the configuration service on your behalf, we need to ask you to briefly prepare for the service you purchased:
Connect the camera to the recording and power system components with a cable and connect the recorder to a router or switch with an Ethernet cable that has Internet access. Insert the hard drive into the recorder housing and connect it to the recorder motherboard. Wait for the surveillance system to boot up, and shortly before the configuration service date, locate the surveillance kit at the target location for the system installation and wait for our contact person – we will call you.
Launch the AeroAdmin application on your computer.
Have the generated ID and password ready, which you will need to provide to the technician.
Make sure that the configuration range of the monitoring system kit is available for monitoring the system from both a smartphone and a computer.
Below you will find a link to an online calendar where you can set a specific date and time for the configuration.
https://bazawiedzyeltrox.pl/rezerwacje-pomocy/
Our technician will contact you on the exact day and time you choose to configure your monitoring system. During this time, you must be at the location where the monitoring kit is installed, have access to the WiFi internet network, and know its password.
Thanks to these actions, we will be able to provide a remote monitoring suite system configuration service, which will allow you to fully utilize the functionality of the monitoring system and not worry about launching and using all its capabilities.
We offer services with pre-warranty service, software that provides remote technical support is required!
Links to download the application:
For reasons beyond its control, Eltrox is not responsible for malfunctions or interruptions in the operation of external network services, such as: DDNS, P2P, IP, Restricted Operation, e-mail, etc., which include devices from different manufacturers that communicate using ONVIF and RTSP protocols.
